Approved repair demand exhausts capacity when active work and related handling use the technicians’ calendar, not when inquiry counts look large. This fictional suburban Columbus storefront caps one shared pool of work-order equivalents. Its January 2027–December 2029 forecast includes a paid half-time owner at the service desk without adding owner repair capacity.
Use approved scopes and measured total effort to accept repairs. An aggregate calendar still needs checks for skills, parts, queues and authorization.
Which inquiries become paid repair work?
Diagnostics, OS/malware work, hardware repair, data migration and on-site support split approved work once. Repair approval is applied to qualified inquiries; an inquiry is not itself an earned fee. Category prices represent the selected work-order equivalent rather than an unlimited repair promise.
Each work-order equivalent represents 1.75 active billable technician hours. Jobs with different effort need a translated scope; a long unattended process is not automatically another active billable hour.
| Repair category | Approved equivalents | Fee/equivalent | Earned fee |
|---|---|---|---|
| Diagnostics | 14.4 | $148.75 | $2,142.00 |
| OS and malware | 24 | $175.00 | $4,200.00 |
| Hardware repair | 28.8 | $253.75 | $7,308.00 |
| Data migration | 14.4 | $192.50 | $2,772.00 |
| On-site support | 14.4 | $218.75 | $3,150.00 |
How does the order ceiling fit the roster?
At the 120-equivalent monthly ceiling, the 1.5 total-work allowance requires 120 × 1.75 × 1.5 = 315 total technician hours within the two technicians' 320 scheduled hours per month. The allowance recognizes work beyond active repair, but remains an assumption to test with logs.
Monthly capacity does not prove every device can be finished immediately. Parts delays, specialist work, on-site travel and rework can create queues. Half-time owner service-desk coverage supplies no additional bench technician.
Does the approved workload cover staff?
April earns $19,572.00. Subtracting direct costs of $2,935.80 and operating expenses of $16,190.27 leaves EBITDA of $445.93. A small mature-month surplus is not the opening-year result.
Operating-year 2027 EBITDA is -$10,306.44 and net income is -$15,560.38. Both technicians and half-time owner remuneration remain included with employer allowances. EBITDA excludes depreciation, interest and tax.
What cash is tied up while devices wait?
The case assumes immediate collection and 14 stock days for parts. Proposed equity is $90,000.00; minimum forecast cash is $50,542.68. Parts and staffing still need funding before enough paid work arrives.
Only parts enter stock; purchased services remain separate. Funding is uncommitted and no achieved local approval rate is established. Refundable shop deposits and additional premises works remain excluded from the launch allowance.
What should a paid repair log establish?
Measure active repair, intake, communication, parts handling, testing, travel and rework. Agree authorization, device condition, data access and backup responsibilities before starting. Use an acceptance and handover process instead of assuming every diagnostic becomes a larger repair.
Compare actual total hours per approved order with the allowance before raising the ceiling. Confirm parts quotes, paid approval rates and collection experience. Rescope or schedule differently when specific job types consume more of the technician calendar.
Make the next decision with your own evidence
Use paid work-order logs and authorization/parts records to verify total technician time before increasing the ceiling.
Explore published business plan examples ↗Benchline PC Care is a fictional prelaunch scenario prepared with AI assistance. Inputs are illustrative; forecast results come from the matching saved financial model. Funding is proposed. The diagrams explain the case and do not depict actual premises, established demand or promised earnings. Replace the assumptions with evidence before committing.
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